Associate System Performance Analyst

Please note that this role can be based out of either Urbandale - IA, Knoxville - TN, Madison - WI, Tulsa - OK or the Chicagoland area, IL

Provides analysis on air interface technologies, assists with network optimization, and support with system performance trending for the System Performance Department. This includes detecting and providing detailed analysis of uncommon problems through monitoring and tracking network service measurements as well as ensuring system capacity meets call demand!

• Provide statistical analysis of system performance trends including call performance, resource utilization, and network capacity. Trending – before/after new site performance, network degradation, IA/LC performance. Analyze statistical data, Service Measurements and call logs to identify single points of failures such as mobiles, radios, antenna and other network components. Assist in analysis of Nielsen (Third party) competitive drive reports and Network Perception Surveys.
• Support System Performance Engineers as required in analyzing/trouble-shooting performance problems. Coordinate the investigation of Executive/Internal Coverage complaints. Conduct ad hoc system performance requests. Develop monthly system performance presentation.
• Assist with drive test analysis. Assist Field Operations personnel with access to system performance data. Improve/develop system performance reports along with System Support!

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Bachelor's Degree in Computer Science or similar field; or equivalent work or military experience. Experience or knowledge of CDMA/LTE/VoLTE or other telecommunications standards is preferred.

Strong written verbal, organizational, and interpersonal skills. Analytical skills, advanced Excel, Access including creating databases and manipulating data as well as detail and results oriented. Flexibility to deal with changing priorities in a positive manner. Ability to function as part of a team and 10% Travel required.

Unix, Oracle, Postgres DB and Maplnfo experience is preferred. Working knowledge of statistical analysis, coding (Python, C ) and visualization software – such as MATLAB, "R", Tableau, SQL is preferred.