Client Development Representative

US Signal: Join Our Team As A Client Development Representative
Location: Grand Rapids, MI, United States (Hybrid)

What we do:
At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally.

We are currently seeking a dedicated and motivated Client Development Representative to join our team and help us achieve our mission of becoming an industry leader. If you have the skills, experience, and drive to make a difference, we'd love to talk to you.

What you’ll do:

The Client Development Representative is responsible for supporting the outside sales team in the retention of current US Signal clients. The Client Development Representative develops relationships with US Signal clients in an effort to retain and grow their business. This position also provides ongoing feedback on client churn and disconnect reasons.

Key Responsibilities:

• Responsible for client total billed revenue.
• Work within the account team to grow the revenue of the account.
• Monitor client contract waterfall. Generate renewals of clients' service terms.
• Translate client requests into the best solution for the client.
• Work with interdepartmental teams to procure pricing for the client.
• Effectively deliver competitive pricing and solutions to the client.
• Be involved in submitting client moves, adds, changes & disconnects.
• Clearly communicate order details to the back office.
• Work within a CRM to log all client account activities and contact details
• Perform client satisfaction and quarterly business review calls.
• Conduct first bill reviews with all new retail US Signal clients.
• Create client inventories and monitor product attachment rate.
• Work closely with all departments to resolve client issues (service issues, billing, credit/adjustments, cancellation requests, etc.)
• Provide system and process support to account team.
• Conduct customer portal training to the client.
• Report client feedback findings to management.
• Provide operational and systems suggestions to management.
• Track and report all relevant client churn metrics.
• Produce specific detailed reports as necessary.

What you bring to the team:
To be successful in this position, you should bring the following qualifications, experiences, and education:

Competencies:

• Intense dedication to client service and development
• Strong internal motivation and desire to succeed in a client facing environment
• Ability to manage a multi-facetted project to completion
• Extraordinary ability to positively communicate a negative message
• Detailed knowledge of internal order processes for all US Signal products and services
• Ability to work in a fast paced environment
• Analytical skills used in reporting metrics to gather and report on trends and findings

Education:

Bachelor’s degree in business management, technology, or communications is a plus.

Experience:

Previous experience in sales or client relationship in telecommunications or technology is required.

What We Offer:
In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Hybrid work environment for greater work-life balance
• Generous paid time off policy, including vacation, sick time, and 10 paid holidays
• Competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) retirement plan with a generous contribution
• Group Term Life Insurance covered 100% by employer
• Up to $110 USD/month internet and cell phone reimbursement
• Wellness program to promote overall employee well-being
• Health Club reimbursement
• Paid volunteer time
• Business casual dress code

We also recognize the importance of a comfortable and convenient work environment and work/life balance. We offer a hybrid work model for many roles, complimentary parking at our downtown Grand Rapids office, 3:00 pm Friday dismissals and other perks.

Working Conditions and Physical Demands:
This position operates in a variety of environments. The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

How to Apply:
If you're excited to be part of a winning team, US Signal is the ideal place to grow your career. Apply now by submitting your resume, cover letter, and any relevant work samples to HR@ussignal.com. We can't wait to meet you and explore how your skills can contribute to our continued success.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Grand Rapids, MI 49503

Salary : $55,000 - $75,000