What are the responsibilities and job description for the IT Technician position at US Tech Solutions?
Required Skills/Abilities:
- Strong knowledge of troubleshooting PC Operating System and Hardware issues.
- Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines.
- Exhibit pleasant, professional, and courteous workplace etiquette.
- Advanced knowledge of Windows OS and its functions.
- Advanced understanding of Internet/intranet networking, Active Directory, IP network troubleshooting, desktop, or application issues.
- Expert level resource for life cycle maintenance of CLIENT PC environment, including imaging, configuration, administration, asset management, troubleshooting, patching, documentation, delivery, and implementation of hardware and software upgrades.
- Advanced knowledge of desktop, laptop, tablet (Dell, Lenovo, Client, Surface).
- Ability to create, modify, and troubleshoot Active Directory group policy.
- Strong administrative skills: organized, efficient, and versatile.
- Strong customer service approach to dealing with people at all levels internal and external.
- Capable of learning quickly from on-the-job training.
- Ability to identify knowledge gaps and ask questions relevant to furthering your knowledge.
- Self-reliant, resourceful, self-motivated and detail oriented.
- Good knowledge of server-based printing, scanning, faxing, and Windows OS and its print functions.
- Good knowledge of MFDs, integration with email, document management, and mobile systems.
- Ability to identify knowledge gaps and ask questions relevant to furthering knowledge.
- Able to work independently, as well as with a team.
- Excellent follow-up and customer service skills.
- Demonstrated ability to learn new technologies in in a timely manner.
- Excellent verbal and written communication skills.
- Ability to explain IT concepts to non-IT staff.
- Knowledge of networks, Wi-Fi, remote access, and high-speed broadband.
- Superb problem solving and analytical skills.
- Ability to deal sensitively in a multicultural team environment.
- Ability to quickly adapt to new situations and changing priorities.
- Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
- Must be punctual, reliable, and accountable for themselves, with ability.
Educational Qualifications and Experience:
Education: Bachelor’s degree in Computer Science, Engineering or relevant field.
Salary : $22 - $28
