What are the responsibilities and job description for the ITSM Administrator (Servicenow) position at US Tech Solutions?
The IT Infrastructure Analyst will serve as a member of the Critical Infrastructure & Operations team. Major accountabilities include but are not limited to; handling tickets routed to the support team for Server Operations; helping to ensure business requirements are sufficiently met; assisting in product upgrades; providing technical consultation to clients and team members; assisting in the development & support of product support documentation; compliance with regulatory and corporate IT standards.
Responsibilities include:
• ServiceNow Administration (Service Desk, Change Management, and Asset Database) or similar ITSM experience
• Experience with SQL databases for administration of applications, preferably ServiceNow or similar ITSM suites
• Analyzing business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflow, including routing and approvals.
• Experience with web servers and application servers for troubleshooting and management purposes
• Ability to work with PowerShell or similar scripting experience
• Performing activities/processes for daily maintenance tasks and procedures as needed for the business
• Participation on project teams to deliver quality server architectural solutions
• Developing and promoting standard operating procedures
• Perform problem resolution and root cause analysis along with recommending and implementing preventive techniques.
• Documenting standard operating processes and procedures.
• Ensure NERC CIP compliance requirements are meet and maintained
• Participation in 24x7 on-call rotation
-On call rotation is around once every 3 months, but this worker will not need to be on call for 6-9 months. They don't get a high number of after-hours tickets.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deepak
email id: deepak.gupta@ustechsolutionsinc.com
Job id: 25-31089
Salary : $40 - $50
