Inside Sales Representative

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

The Inside Sales Representative is an ideal role for someone who is customer-focused, ideally with some sales experience. This role will work closely with the Regional Sales Leaders, broader sales teams, engineering and operations teams, and customers. Candidates should have an entrepreneurial spirit and have experience supporting the execution of various strategic efforts while still being able to navigate the established supporting corporate culture.

This role will be located out of our Cambridge, MA office and must be able to come into the office on a regular basis.

Roles & Responsibilities

• Responsible for managing Aftermarket Sales and Post Sales Customer Support including preparing quotations, complaint handling and follow up activities

• Responsible for Routing in-bound leads to appropriate Account Manager

• Develop meaningful relationships with customers and to support their post-sale needs

• Preparing pricing quotations independently and as part of a team for complex solutions

• Responsible for the logistics of products from our manufacturing site in Italy to the customer

• Responsible for pricelist maintenance in an accurate and timely way

• Act as a cooperative member of the Global Internal Sales Team and contribute to the optimizing workflow and processes

• Perform additional administrative tasks as needed to support the broader business objectives such as warehouse management and inventory, client/customer interaction during showroom visits and other tasks as required.

Minimum Qualifications:

• 2 years of Customer Service or Inside Sales experience

• High School diploma

Preferred Qualifications:

• Interest or passion in Life Sciences or Bioprocessing is strongly preferred

• Two-year or bachelor's degree in science or engineering is preferred.

• Self-Motivated, pro-active and independent problem solver

• Customer centric approach to communications

• Strong internal and external relationship building ability

• Experience working with CRM and ERP systems. Working experience with Oracle is a plus

• Strong organizational skills with ability to juggle multiple tasks

• Working knowledge and understanding of bioreactors and/or fermenters would be a plus

• Attention to detail, motivated to learn, solve problems and create efficiencies and organization

• Quick learner with willingness to learn the technical aspects of the product

• Bilingual in Italian would be a plus

Key words: Inside Sales, Sales Support, life sciences, bioprocessing, pharmaceutical

Solaris Biotechnology is a part of the Life Sciences division of the Donaldson Company and manufactures bioprocessing and fermentation equipment as well as filtration and CIP/SIP products. The company offers turnkey solutions including design consultation, engineering, manufacturing, installation and training support for products ranging from benchtop bioreactors to pilot scale and large industrial scale bioreactors and fermenters and tangential flow filtration products.

Solaris’ core industry focus lies with alternative protein manufacturers, bio-agriculture companies, biopharma and bio-chemical companies as well as food and beverage companies. We have experience with and can support both cell biology applications as well as bacterial fermentation applications.  

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.