What are the responsibilities and job description for the Office Administrator position at User Research International?
Job Description
We are seeking an organized and friendly Office Administrator to manage front desk operations, administrative tasks, and to support the company’s communications flow. This role will include other duties as assigned, so flexibility is important. At URI, we pride ourselves on fostering a welcoming and dynamic work environment. As an Office Administrator, you’ll play a crucial role in ensuring smooth operations and creating a positive atmosphere for our staff, clients, and participants. You enjoy being part of a larger team.
This is a full-time position.
Key Responsibilities
We are seeking an organized and friendly Office Administrator to manage front desk operations, administrative tasks, and to support the company’s communications flow. This role will include other duties as assigned, so flexibility is important. At URI, we pride ourselves on fostering a welcoming and dynamic work environment. As an Office Administrator, you’ll play a crucial role in ensuring smooth operations and creating a positive atmosphere for our staff, clients, and participants. You enjoy being part of a larger team.
This is a full-time position.
Key Responsibilities
- Front Desk Management
- Greet visitors and clients warmly.
- Answer and manage phone calls efficiently.
- Monitor and respond to emails promptly.
- Administrative
- Coordinate office events and morale-boosting activities.
- Monitor, order, and replenish office supplies, drinks, and snacks.
- Scan and distribute physical mail promptly.
- Assist other departments with administrative tasks such as onboarding, maintaining records, and coordinating meetings.
- Responsible for filing, data entry, and organizing financial documents.
- Freshdesk Ticketing System
- Manage participant inquiries through the Freshdesk system.
- Ensure timely responses and resolutions to maintain participant satisfaction.
- Office and Facilities
- Maintain, clean, and organize common areas for staff and clients.
- Schedule and supervise maintenance and repairs, ensuring timely and effective completion.
- Conduct regular inspections to ensure facility standards are met and identify areas of improvement.
- HR Support
- Assist with scheduling, administrative tasks, assist with hospitality initiatives and programming.
- Help with company communications.
- Administrative support onboarding, offboarding, and HR and Training initiatives.
- Must be able to commute to the Redmond office 5 days a week. This is an in person role.
- Proven experience as an Office Administrator, Front Desk Coordinator, or similar role.
- Excellent customer service and communication skills.
- Strong organizational abilities and attention to detail.
- Strong written and personal communications.
- Friendly and consistent professionalism.
- Enjoy engaging with clients, participants, and colleagues all day long.
- Comfortable handling sensitive information and situations discretely.
- Proficiency in Microsoft Office; familiarity with ticketing systems like Freshdesk is a plus.
- Must be able to lift 50lbs.
- Health/Vision/Dental Insurance
- FSA and HSA
- 15 Days Paid Vacation
- 10 Days Paid Holiday
- 10 Days Paid Sick Time
- 2 Company Wellness Days
- Virtual Team and Company Morale Events
