Technical Customer Support Engineer, Tier 2

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.

We are looking for a Technical Customer Support Engineer Tier II to join the US team in Teaneck, NJ - this is not a remote role. This role is part of the Support department and will focus on problem-solving for our customers and teams, supporting our Field Service Engineers and Field Support Technicians in real-time and promoting product stability and reliability.

A day in the life and how you’ll make an impact:

• We actively monitor and maintain our systems, which are deployed globally.
• Diagnose and troubleshoot customer technical problems.
• Explore, prioritize and solve internal technical issues in software.
• Team up with our FSE’s during on-site visits to collaboratively solve issues, while providing them back-office support.
• Be responsive to customer issues and provide guidance.
• Prepare documentation and reports on customer issues
• Attend in person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  
  

Requirements:

• Minimum 2 years in as a Technical Tier II Support Engineer/ Sys-Admin/ QA.
• Experience with Linux OS, dockers, Kubernetes.
• Excellent troubleshooting and analytical skills.
• Hardware and Software installation and integration.
• Deep knowledge and understanding of networking (e.g., TCP/IP, HTTP, DNS, DHCP).
• Enthusiastic about customer support and a team player.
• Experience with cloud technologies and services (AWS, Azure, GCP).
• Switches, routers, load balancers, application/network firewalls, and similar technologies.
• Comfortable working in and assisting others through software, such as Servicecloud, Zendesk, JIRA, and Confluence.
• Able to tackle unexpected challenges.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several projects efficiently with a high level of autonomy.
  
  

Ideally, we’re looking for:

• Experience working in startup companies.
• Degree in Computer Science or related field.
• Scripting in Bash / Python.
  
  

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.
  
  

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.