What are the responsibilities and job description for the Orcidea Boutique Hotel - Front Desk Associate position at V & E Hospitality Group - Corporate Office?
Job Title: Front Desk Associate
Job Type: Full-Time/Part-Time
Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and promptness.
- Process reservations, cancellations, and modifications using the hotel’s booking system.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests.
- Ensure the lobby and front desk area are clean, organized, and inviting.
- Process payments, issue room keys, and maintain accurate records of transactions.
- Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest needs.
- Uphold hotel policies, safety procedures, and confidentiality standards.
Qualifications & Requirements:
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Strong communication and problem-solving skills.
- Proficiency in basic computer applications and hotel reservation systems (experience with PMS software is a plus).
- Ability to multitask and remain calm under pressure.
- Professional appearance and demeanor.
- Availability to work flexible shifts, including weekends, evenings, and holidays.
- Fluency in English is required; bilingual skills (Spanish or other languages) are a plus.
Orcidea is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
