What are the responsibilities and job description for the Orcidea Boutique Hotel - Night Auditor position at V & E Hospitality Group - Corporate Office?
Job Title: Hotel Night Auditor
Job Summary:
The Night Auditor is responsible for overseeing hotel operations during the overnight shift, ensuring accurate financial reporting, and providing exceptional guest service. This role combines front desk responsibilities with accounting duties, making it essential for the Night Auditor to be detail-oriented, organized, and customer-focused.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently and professionally.
- Handle guest inquiries, complaints, and requests in a courteous manner.
- Perform nightly audits of hotel financial transactions, ensuring accuracy in revenue reports, room charges, and payments.
- Balance and reconcile all accounts, including credit card transactions and cash drawers.
- Prepare and distribute daily reports for management.
- Monitor hotel security, ensuring guest safety and reporting any suspicious activity.
- Assist with late-night reservations and modifications.
- Handle emergency situations, such as fire alarms or guest medical incidents, following hotel protocols.
- Perform light housekeeping duties in the lobby or front desk area as needed.
Requirements:
- Previous experience in hotel front desk or accounting roles preferred.
- Strong attention to detail and problem-solving skills.
- Excellent customer service and communication abilities.
- Proficiency in hotel management software (e.g., Opera, OnQ, or similar systems).
- Ability to work independently and handle overnight shift responsibilities.
- Basic knowledge of accounting principles and financial reconciliation.
- Availability to work overnight shifts, including weekends and holidays.
Physical Requirements:
- Standing for extended periods.
- Occasional lifting of up to 25 lbs.
Work Environment:
- Hotel front desk and office areas.
- Quiet, overnight setting with minimal supervision.
