What are the responsibilities and job description for the Help Desk Support Specialist position at V Group Inc.?
Description
Provide support for child welfare applications and initiatives.
Responsibilities:
- Provide CONNECTIONS user support via in-person, email and telephone
- Provide direct, on-site instruction to individual users and small groups
- Provide instruction on newly released functionality
- Deliver presentations to line staff
- Monitor compliance with data entry requirements
- Review training materials
- Provide technical assistance with data warehouse
Required Skills:
- 36 months of experience providing IT support to users.
- 36 months of experience providing implementation support services.
- 18 months of experience providing onsite systems support in a child welfare environment.
- 18 months of experience in training staff in a child welfare application.
- Bachelor's Degree
