Technical Support Analyst\/Engineer-Recruited

Job Description

Job Description

Description :

This position will primarily focus is on client desktop systems deployment and administration, mobile device and print management, in person and phone support, and personal solutions consulting. May participate in project implementation, technical training and knowledge management, and security administration. Requires outstanding customer service skills, versatility and breadth of technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives. Applies knowledge of Microsoft and Apple products, ITIL methodology, change management and risk management processes, network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services. Uses and updates Support Ticketing System.

Report-To Detail

Additional Details

• Preferred Pay Rate Range : BR5-BR
• Report-To Detail : 100% on Campus
• Tenure Limit : 3 months
• FLSA Exemption Status : Non-Exempt / OT Eligible
• Required Education : High School Graduate
• Required occupational training, certifications or license(s) : None
• Business Title : Helpdesk Technician
• Additional Job Details : The Harvard T.H. Chan School of Public Health s Department of Information Technology is seeking a Field Support Services Technician, reporting to the Manager of the IT Field Support Services team. They works as part of a versatile team that provides first-rate front-line computer and audiovisual support for a community of ~3,000 faculty, staff, and students in multiple locations in Boston and Cambridge. Duties and responsibilities include, but are not limited to, the following : - Provide hardware and software support for Windows and Apple OS systems on laptops and desktops including computer imaging, virus scanning, Microsoft Office products, web browsers, and common troubleshooting tools; train other team members; coordinate vendor visits - Support classroom and conference room technology; online, in-person, and hybrid - Other related duties as assigned A strong commitment to customer service, experience working in a demanding, fast-paced environment, experience keeping abreast of industry trends and changes in technologies, team orientation, and flexibility are all attributes of a successful applicant to this position.
• Does this position require a HUID? : Yes
• Is the worker converting from being a Harvard full-time employee (FTE)? : No
• Pre-identified candidate's information, including name, email, phone, state / city / zip & pay rate : (No Value)
• Role requires identity, I-9 and 3 reference screen (recruited) : Yes
• Role requires identity, I-9 screen (payrolled) : No
• Role requires DMV / driving history screen : No
• Role requires criminal background and sexual offender screening CORI / SORI : No
• Role requires criminal background screen : Yes
• Role requires 10-panel drug screen : No
• Role requires credit record check : No
• Role requires compliance with Immunization policy. : No