IT Support Specialist I

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why IT Support at Vacasa

We support the tools that allow other departments to succeed. We're constantly experimenting and fine-tuning our products. We value stability, security, and scalability.

What we're looking for

Vacasa is looking for a talented individual to join the IT team as a IT Support Specialist focusing on hardware onboarding and off-boarding. We are a fast growing company and we need help onboarding new employees, ensuring they have everything they need on day one and that their first experience with IT is a successful one. Our success as a service company is dependent on excellent support agents who are able to assist the team with timely service delivery and excellent technical support. This role works in partnership with various technical service and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery.

What you'll do

• Onboard New Employees.
• Provision and Deploy iPhones.
• Provision and Deploy Computers.
• Off-board Employees.
• Intake of Hardware.
• Updating Inventory.
• Work with vendors to source hardware/devices for local and remote markets
• Respond to tech support tickets, emails, and calls.
• Ensures timely completion, follow-up, and documentation of all support requests.
• Diagnose and resolve hardware/software problems.
• Work with or escalate issues to other IT team members as appropriate for resolution.
• Support hardware peripherals such as printers and copiers by resolving issues or escalating to vendors when appropriate.
• Provide iOS, macOS, and Windows device support.
• Some local travel required to small office locations to provide printer, network, or hardware support.
• Supply technical support for special events hosted by Vacasa.
• Put the Customer Experience FIRST!
• Other duties, as assigned.

Skills you'll need

• Some technical support experience preferred
• Customer service experience
• Excellent written and verbal communication skills with a strong customer focus
• Software/platform troubleshooting and problem solving experience
• Strong analytical skills with the ability to support concepts and theories for various projects
• Excels in a collaborative, team environment
• Experience in troubleshooting Apple hardware/software related issues
• Empathetic to the needs of our employees
• Attention to detail

What you'll get

• Health/dental/vision insurance - employee & family coverage options
• Employer Sponsored & Voluntary Supplemental Benefits
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts
• Flexible vacation time
• Paid sick days and holidays
• Paid parental leave after one year of tenure
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.