What are the responsibilities and job description for the Reservations Team Lead 10 Month/YR - CME Edwards, CO position at vailresorts.valhalla.stage?
Colorado Mountain Express is seeking an energetic, flexible, dynamic leader to join us as a Reservation Team Lead. Are you ready for the next step in your career?! As an employee of Colorado Mountain Express you will work for a fun, dynamic company that has been providing excellence in mountain travel since 1983.
Colorado Mountain Express is the premier transportation operator in the state of Colorado, providing professional and reliable transportation service to mountain resort locations of Vail, Beaver Creek, Breckenridge, Keystone, Copper Mountain, Aspen and Snowmass. CME's service offerings include Door-to-Door and Point-to-Point airport transportation service from Denver International Airport (DEN), Eagle County Regional Airport (EGE) and Aspen Pitkin County Airport (ASE), CME has one of the largest fleets in Colorado - two hundred 15-passenger shared ride shuttle vans, fifty luxury SUV's and six beautiful 11-passenger Mercedes Benz Sprinter vehicles.
Summary of Position:
As a Team Lead, you will be the first point of contact for reservation agent questions. Your position is one of constant communication with agents and guests via phone and email. This position requires patience and understanding while dealing with guests, and making transportation reservations. You will assist supervisors on phones and emails as well as answering general calls when needed.
Responsibilities:
- Answer phones and emails in a timely, efficient and professional manner; provide a pleasant first impression to each caller, every time
- Make accurate reservations and changes as needed per email requests
- Be proficient in all reservation entries
- Effectively communicate all CME products and services in a professional manner
- Assist manager and supervisors with special projects as needed
- Interface with the Group Sales Representatives in a professional manner
- Provide reservation agent support as needed
- Demostrate effective sales techniques
- Work through all reservation system grids daily to catch errors– Variance, No Shows, Frequent Rider, RRTP and Gift Certificate Refunds etc.
- Manage Lost and Found items
- Handle all CME employee and Friends and Family Reservations
- Other duties as assigned
Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
