What are the responsibilities and job description for the Operations Voice Manager position at ValidaTek, Inc.?
Company Overview
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.comSummary
ValidaTek is searching for an Operations Voice Manager who will oversee all operations and enhancements of voice communication systems for a large DoD IT infrastructure program providing a common view for all enterprise-wide users.
Responsibilities
In this role, the Operations Voice Manager will:
- Plan and implement a voice communications infrastructure and strategy to meet current and future customer needs, ensuring the infrastructure meets/exceeds all DoD government standards, practices, and regulations.
- Monitor system for performance, identifying and resolving issues to ensure system reliability and availability.
- As Subject Matter Expert, stays current with best practices and emerging technologies to make recommendations on process and system improvements and future enhancements.
- Provide leadership and motivation to a high-performing team.
- Provide regular reports and analysis to leadership and stakeholders.
- Collaborate with other IT departments to ensure seamless integration of voice systems with other IT systems, ensuring reliability and availability to end users.
Qualifications
To be considered for this role, candidates must have:
- 10 years of experience managing voice communication operations in a cleared government environment.
- Subject Matter Expert on voice communication systems.
- Proven ability to lead and motivate a high-performing team.
- Strong oral and written communications and the proven ability to influence leadership and stakeholders.
- Security Plus certification.
- All candidates must have an active TS/SCI clearance.
- All candidates must have a bachelor’s degree in IT or related field.
EEO Statement
ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
