What are the responsibilities and job description for the Hilton Hotel Director Of Front Office position at Valor Hospitality Partners?
HILTON COLLEGE STATION
The Hilton College Station stands tall in the heart of Aggieland in College Station, TX. Located just minutes from Texas A&M, the hotel offers 301 luxuriously appointed guest rooms and suites. Enjoy views of the area or the newly designed outdoor pool & cabanas. Not only has the hotel undergone an extensive, multi-million-dollar renovation, it also offers two one-of-a-kind experiences in the area. An exciting, on-site challenge course offers innovative and inspirational team building that will change a standard meeting into a meaningful experience that will be remembered long after departing. Reveille is the newest and hottest rooftop bar that is taking College Station by storm. Situated on the top floor of the hotel, Reveille offers an incredible selection of beer, wine and craft cocktails, while offering guests unparalleled 360-degree views of the beautiful Brazos Valley. Ignite restaurant offers guests breakfast, lunch and dinner and the café serves Starbucks coffee drinks and a variety of pastries, light bites and beverages.
For those seeking an elevated meeting and event experience, the Hilton College Station is the clear choice. Offering over 27,000 sf of IACC Certified event space, including an 11,000 sf ballroom and a 3,500 sf amphitheater, the Hilton College Station can accommodate a wide variety of events up to 1,400 attendees. The dedicated team of event planners will help design the perfect agenda.
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Texas life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes the Hilton College Station a one-of-a-kind in Aggieland!
THE ROLE
Position: Guest Service Manager
Reports To: Director of Rooms, General Manager
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.
ESSENTIAL JOB FUNCTION:
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years’ experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.
Benefits Package
The Hilton College Station stands tall in the heart of Aggieland in College Station, TX. Located just minutes from Texas A&M, the hotel offers 301 luxuriously appointed guest rooms and suites. Enjoy views of the area or the newly designed outdoor pool & cabanas. Not only has the hotel undergone an extensive, multi-million-dollar renovation, it also offers two one-of-a-kind experiences in the area. An exciting, on-site challenge course offers innovative and inspirational team building that will change a standard meeting into a meaningful experience that will be remembered long after departing. Reveille is the newest and hottest rooftop bar that is taking College Station by storm. Situated on the top floor of the hotel, Reveille offers an incredible selection of beer, wine and craft cocktails, while offering guests unparalleled 360-degree views of the beautiful Brazos Valley. Ignite restaurant offers guests breakfast, lunch and dinner and the café serves Starbucks coffee drinks and a variety of pastries, light bites and beverages.
For those seeking an elevated meeting and event experience, the Hilton College Station is the clear choice. Offering over 27,000 sf of IACC Certified event space, including an 11,000 sf ballroom and a 3,500 sf amphitheater, the Hilton College Station can accommodate a wide variety of events up to 1,400 attendees. The dedicated team of event planners will help design the perfect agenda.
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Texas life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes the Hilton College Station a one-of-a-kind in Aggieland!
THE ROLE
Position: Guest Service Manager
Reports To: Director of Rooms, General Manager
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.
ESSENTIAL JOB FUNCTION:
- Salary Range 58k to 68k
- Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.
- Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.
- Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function.
- Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.
- Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
- Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established.
- Provides continuous coaching to associates and leadership to ensure success.
- Ability to rally and redirect a team to find creative solutions to guest challenges.
- Communicate to both, guests and fellow associates, professionally and positively.
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years’ experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.
Benefits Package
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO beginning after ninety (90) days of employment
- 401k with employer match
- Team Member Awards and Recognition programs throughout the year
- Food and Beverage Discounts
- Tuition Reimbursement
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