What are the responsibilities and job description for the Customer Service Representative-Renegade Racing Fuels position at Valor LLC?
Description
Renegade Racing Fuels a division of Valor, LLC in Owensboro, KY is looking for a highly motivated, independent, positive personality to fill the role of Customer Service Representative. Interested in Racing? This is your place. Can you take a concept and own through completion? If so this is you. Valor, LLC is an independent family owned company.
As a part of the interview process, please complete this quick survey:
Mandatory CINDEX survey required prior to applying-
* Please copy and paste this link into a separate browser to complete our quick placement survey: https://www.cindexinc.com/c/A320E8
Customer Service Job Summary
The customer service representative will be responsible for handling customer inquiries, providing product information, and helping the customers by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Customer Service Duties and Responsibilities
· Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
· Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
· Ability to memorize, recall, or research answers quickly
· Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
· Ability to learn and follow all customer service procedures and policies
· Strive to meet and go above personal and team targets, goals, and quotas
· Aim for customer resolution and return
· Record, organize and file customer interactions and profile/account changes
· Able to address returns, refunds, and shipping tracking numbers
Requirements
Customer Service Requirements and Qualifications
· High school degree or equivalent
· Previous experience in customer support, client services, sales, or a related field
· Excellent at communicating over the phone and handling phone systems
· Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
· Able to concentrate on multiple problems at once
· Excellent time management and prioritization skills
· Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
· Customer-focused for positive customer experience and resolution
