What are the responsibilities and job description for the Customer Support Specialist position at Valsoft Corporation?
Customer Support Specialist – Remote – US
We are hiring at Alliance Enterprises for an experienced Customer Support Specialist to join our Customer Service team in the US!
The successful candidate will have at least 1 years of recent customer support experience in a software setting!
Employment Type : Full Time, Salaried Non-Exempt
Experience Entry to Intermediate Level
Salary Range $45,000 - $50,000
Industry Software, Information Technology and Services
This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments.
Alliance Enterprises develops software solutions that make a meaningful difference in the lives of vocational counsellors and the individuals they serve. Since 1981, Alliance has led the way in delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of security and data compliance. We are committed to an accessible future and empowering people with the tools they need to succeed.
Here is a little window into our company : Alliance Enterprises was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The successful candidates can be based anywhere in the US, working in a remote work model!
What your day will look like :
- Troubleshoot support issues of a proprietary case management system
- Utilize internal and external tools to achieve a positive outcome for our customers
- Assist on-premise and hosted customers in updating and maintaining their systems, including add-on products, to also meet federal reporting or accessibility requirements
- Demonstrate the ability to adapt to an ever-changing software development life cycle, including modern technologies and requirements
- Maintain quality case documentation, including formatting standards and styles
- Maintain case movement expectations
- Understand specifications and basic code-reading skills
- Communicate clearly for assigned duties, both written and spoken Identify and communicate potential issues proactively
- Participate in daily scrums
- Participate in weekly support triages
- Participate in support training activities
Requirements
About You :
For further information about Alliance Enterprises , you can visit our website at www.allianceenterprises.com
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
Salary : $45,000 - $50,000
