What are the responsibilities and job description for the Warranty Program Administrator position at Van Metre Companies?
Job Overview:
Van Metre Companies is seeking a dedicated and experienced Warranty Manager to join our team.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Responsibilities and Expectations:
- Meet departmental KPIs, including ticket cycle time, customer satisfaction, and budget/purchase orders.
- Provide timely and effective responses to homeowner communications and escalations.
- Utilize mobile devices, HubSpot software, and other tools to track and document team activities.
