What are the responsibilities and job description for the RESEARCH ADMINISTRATIVE ASSISTANT position at VANCE THOMPSON VISION CLINIC PROF L?
Job Details
Description
Why VTV:
At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.
Our core values that provide our foundation:
- Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
- Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
- Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
- Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
- Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.
Job Opportunity:
We are growing and we are looking for a full-time Research Administrative Assistant to join our team!
You Are:
- Ready to live out our core values in patient and team member interactions
- Positive, team-oriented, and able to manage multiple priorities
- Detail-oriented, a critical thinker, and a clear communicator
- Skilled at delivering exceptional customer service and empathetic support
You Will Make an Impact By:
- Greeting and registering patients promptly, verifying insurance, and collecting payments.
- Handling patient concerns or escalations, and collaborating with the research department to find solutions.
- Keeping the front area clean, organized, and inviting, ensuring refreshments are stocked.
- Planning travel and managing reservations for national ophthalmology meetings.
- Exceeding patient expectations through active listening, effective communication, and empathy.
- Provide comprehensive patient education and counseling regarding research related procedures.
- Coordinate and schedule patients while managing the maintenance and distribution of schedules.
- Educate patients on their financial responsibilities, address any questions related to financial documents, and ensure all necessary consent forms are signed.
You Have:
- A high school diploma or equivalent
- Experience with Excel and Word
- Previous customer service or administrative experience (helpful)
- A desire to learn, adapt, and grow in a dynamic environment
Investments in YOU:
Vance Thompson Vision offers a full benefits package and competitive compensation, including:
- Medical, dental and vision insurance
- Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
- A variety of voluntary benefits for you and your family
- $150 shoe allowance for full time staff
- Education Allowance
- Wellness Program paired with a Lifestyle Spending Account
Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.
Qualifications
