What are the responsibilities and job description for the Customer Service Representative position at VanderHouwen?
Status: Contract-to-Hire
Job Title: Customer Service Representative
Location: On-Site in Fairview, OR
Schedule: Monday-Friday 5:30am - 2:00pm (*No traffic)
Salary: $23/hr
About the company:
We are a leading provider of innovative material handling solutions, offering a broad range of high-quality products designed to improve efficiency and safety in industries such as warehousing, logistics, and manufacturing. With decades of expertise, we are dedicated to delivering cutting-edge solutions that optimize productivity and streamline operations for businesses around the world.
Our products, including lifting equipment, attachment systems, and specialized tools, are engineered for durability and reliability, helping companies achieve higher operational performance while reducing downtime. We work closely with our customers to understand their unique needs, providing tailored solutions that meet the demands of ever-evolving industries.
At the heart of our mission is a commitment to innovation and sustainability, ensuring that our solutions not only enhance business outcomes but also contribute to a safer and more environmentally responsible future. Through advanced technology, a skilled team of professionals, and a customer-centric approach, we are proud to be a trusted partner for businesses striving to excel in material handling.
Customer Service Representative:
Our client is seeking a Customer Service Representative with an exceptional personality, strong communication skills, and the ability to thrive in a fast-paced environment. The ideal candidate should be highly organized, have a keen interest in mechanical parts, and possess a positive attitude to handle a dynamic and sometimes demanding setting. This individual will interact with customers, support sales administration tasks, and contribute to the company’s customer service efforts.
This role is fully onsite in Fairview, Oregon working Monday through Friday from 5:30AM-2PM.
Customer Service Representative Responsibilities:
- Answer the main reception line and manage high call volumes, transferring calls to salespeople and internal team members.
- Provide excellent customer service via phone and email, ensuring a strong representation of the company’s brand and products.
- Establish and maintain positive relationships with sales team members, acting as a liaison to meet their needs with professionalism and respect.
- Perform sales administration tasks such as preparing daily and weekly Customer Service Center (CSC) reports.
- Develop and generate standard and ad hoc reports, templates, dashboards, and scorecards as needed.
- Process Return Goods Authorizations (RGA) orders and handle customer credits/debits for pricing discrepancies.
- Order office supplies and assist with general administrative duties as needed.
- Recommend and implement process improvements to enhance job efficiency and accuracy.
Customer Service Representative Qualifications:
- Strong proficiency in MS Office (Word, Excel, PowerPoint) and Outlook.
- Excellent communication skills with a professional and approachable demeanor.
- Highly organized with strong time management and priority-setting abilities.
- Comfortable working in a fast-paced environment and around heavy machinery and mechanical parts.
- Ability to manage stress and maintain effective interpersonal relationships.
- Curiosity about mechanical parts and interest in improving processes.
- Ability to remain a positive demeanor and maintain composure in a high-demand environment.
Salary : $23
