What are the responsibilities and job description for the Customer Service Representative (Remote) position at VASL?
Position : Customer Service Representative
Location : Remote (Supporting US-based eCommerce Brands)
Job Type : Full Time, 6 days a week
Timings : 9 pm - 4 am, Pakistan Standard Time
About the Role
We are seeking a dedicated and proactive Customer Service Representative to join our team and support our US-based eCommerce clients. The ideal candidate will be passionate about delivering exceptional customer experiences, resolving inquiries efficiently, and contributing to the growth of the brands we represent.
Responsibilities
- Customer Interaction : Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Order Management : Assist customers with order processing, tracking, and resolving order-related issues.
- Product Knowledge : Develop a deep understanding of the client's products and services to provide accurate information and recommendations.
- Complaint Resolution : Address and resolve customer complaints or issues, escalating complex cases to the appropriate department when necessary.
- Support Efficiency : Maintain a high level of responsiveness and accuracy while meeting performance metrics such as response time, resolution time, and customer satisfaction.
- Feedback Collection : Gather customer feedback to identify trends and areas for improvement.
- Documentation : Log all customer interactions and actions taken in the CRM system to ensure proper follow-up and record-keeping.
- Policy Adherence : Ensure compliance with company policies, procedures, and customer service standards.
Experience :
Minimum 3-5 years of customer service experience, preferably in an eCommerce or retail environment.
Skills :
Key Competencies :
Why Join Us?
