Member Consultant (Missouri)

This is a remote position.

We are looking for a dedicated and enthusiastic Member Consultant to join our dynamic team. As a Member Consultant, you will be the primary point of contact for our members, providing exceptional service and support. Your role will involve understanding member needs, offering tailored solutions, and ensuring a positive experience. You will work closely with other departments to resolve issues and improve member satisfaction. This position requires excellent communication skills, a proactive approach, and a passion for helping others. If you are a problem-solver with a customer-centric mindset, we would love to hear from you. Join us in making a difference and contributing to the success of our organization.

Responsibilities

• Provide exceptional service and support to members via phone, email, and in-person interactions.
• Understand and address member needs, offering tailored solutions and recommendations.
• Host events and sell services to members.
• Collaborate with other departments to resolve member issues and improve overall satisfaction.
• Maintain accurate and up-to-date member records and documentation.
• Assist in the development and implementation of member engagement initiatives.
• Conduct regular follow-ups with members to ensure their needs are being met.
• Stay informed about industry trends and best practices to provide relevant advice and support.
• Participate in team meetings and contribute to the continuous improvement of member services.
  
  

Requirements

• Minimum of 2 years of experience in a customer service or member support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach.
• Ability to work independently and as part of a team.
• Proficiency in Google Suite and CRM software.
• High level of attention to detail and organizational skills.
• Passion for helping others and providing exceptional service.
• Must Reside in Missouri
  
  

WFH Requirements

• Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (computer) after 90 days of employment.
• Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
  
  

Benefits

At VBA, we understand that part-time employees play a valuable role in our organization. That's why we offer a comprehensive benefits package tailored specifically for you.

Sick Leave: We prioritize your health and well-being by providing up to 5 days of sick leave every year. And the best part? These days are granted upfront at the start of every calendar year - no need to accrue them!

Choice Time: We believe in work-life balance, which is why we give our part-time employees 5 paid Choice Days. Use these days for vacation, your birthday, or any personal reasons - it's YOUR TIME!

Military Leave: We support our employees who also serve in the military by offering up to 5 years of unpaid military leave.

Bonus Eligibility: Part-time employees may be eligible for an 8% Bonus Rate for their role.

Employee Discount: As part of our team, you'll receive a free Platinum Level Membership, giving you access to exclusive discounts.

VFit Fitness Reimbursement Program: Your health matters to us! That's why we reimburse you for having a gym membership through our VBA-sponsored program - VFit.

Annual Pay Raise: With us, your hard work and dedication will be recognized and rewarded with an annual pay raise.

Remote Work Option: We understand that sometimes working from home can increase productivity. That's why we offer the flexibility for part-time employees to work when and where they have fewer distractions.