What are the responsibilities and job description for the IT Advisor position at VC3?

Description

VC3 delivers a unique result for our customers. We help clients experience increased productivity, improved IT satisfaction, predictable IT budgets, and enhanced business agility, while reducing downtime, lost revenue, and overall business risk. Our application of technology standards, proven processes, and growth minded people are key components to that result.

The IT Advisor is positioned to engage with our customers, connecting with the key decision maker for long-term technology planning. Successful service, productive solutions, reliable experience, and confidence in technology investment require long-term planning that the IT Advisor builds with that decision maker.

Meeting with their customers on an annual basis or other cadence set by VC3, the IT Advisor brings forward findings, issues, and opportunities to discuss and identify where technology can solve business problems or be leveraged to improve business outcomes. Pairing that content with an ongoing understanding of the customer’s business reality, goals, and concerns, they produce an ongoing roadmap of outcome-driven technology investments for the customer. Our consultative approach is key in keeping VC3 as a market leader in managed I.T. services.

In addition to external responsibilities, it is critical that the IT Advisor identify opportunities for VC3 to improve upon existing services or add new high value services. We are a data driven company. We search for and analyze trends in the global marketplace and across our client base. The IT Advisor combines this analysis with a basic business understanding to progressively improve alignment of our offerings with the customer’s needs.

Our People :

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.

Our Core Focus :

Our team members play a pivotal role in our focus : Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth :

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

Client Relationship Responsibility

The ITA (IT Advisor) is responsible for maintaining a relationship with the decision-making contact at each client assigned to them.
The ITA is responsible for developing an understanding of each client’s business goals, needs, challenges and interests. Additionally, any compliance or regulatory requirements related to technology use. The ITA may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.
The ITA is responsible for acting as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
The ITA is responsible for leading the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those customers.
The ITA is responsible for clearly explaining risks and liabilities to clients about their technology state and decisions, and if appropriate document the client’s decisions to manage VC3 risk and liability.
The ITA is responsible for responding to client communications within the ITA’s scope, or to connect the customer with a more appropriate resource for those needs in a timely manner or advising a customer of an expected timeline or future conversation where they will address the customer’s need.
The ITA assumes the day-to-day responsibilities of a Customer Relationship Manager on an operational or reactive basis.

Client Meeting Responsibility

The ITA is responsible for scheduling, preparing, and holding customer facing meetings for their assigned clients. These meetings would be annual, or on another cadence set by VC3 management.

The ITA is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the customer.

The ITA is responsible for conducting these meetings with the customer. Expectation is that these meetings drive alignment to our standards, report on roadmap and progress, outline next steps and get customer approval on them.

The ITA is responsible for helping the customer understand where further alignment to our solutions improves their business outcomes.

Client Quarterly Call Responsibility

The ITA is responsible for scheduling or touching base with each of their customers quarterly. In the quarters when they are not conducting a Strategy Meeting, they have a call with every client assigned to them.

These calls should drive alignment to our standards, report on roadmap and progress, outline next steps and get customer approval on outstanding items.

Technology Awareness Responsibility

The ITA is responsible for understanding VC3 technology solutions and standards, the customer’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

The ITA is responsible for identifying areas where new technology solutions are needed by clients or capture where other internal teams identify that need.

Additional Responsibilities :

Everyone is responsible for good documentation in our internal systems, including the ITA

Everyone is responsible for supporting a clear understanding of what their role is, and the responsibility of other roles, including the ITA. This applies both to internal teams, and clients

Maintain accurate and up to date timesheets and other administrative tasks as assigned

Attending training & team meetings as required

Support relationships between VC3, our clients, and 3rd party providers

The role may require flexibility due to travel, customer availability or special events

Leverage the relationship with the client to support VC3 business initiatives

Collaborate with internal teams to ensure outstanding delivery of services

Act as an intermediary and trusted advisor between company operations and clients

Additional duties as assigned

Skills, Knowledge and Expertise

Business Analysis : An ITA must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed into winning solutions for the client.

Data Analysis : The ITA must have the necessary experience and knowledge to assess the internal performance metrics of their client base. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks, and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends.

Relationship Building : Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications. This is most effective by acting responsively and being reliable to client needs.

Collaboration : The ITA will need to network throughout the organization to pull in the appropriate resources to address the customer’s needs throughout their lifecycle.

Consultative Selling : The ITA must demonstrate the ability to successfully sell and validate revenue opportunities with an “IT solutions” approach to selling. Through defining IT requirements, the ITA will show value by recommending additional VC3 IT products and services.

Strong organizational, time management, presentation, and customer service skills.

5 years of solid business experience; Technical Account Manager experience preferred.

2 years working in an IT Industry company or technical experience. Managed Services Provider experience preferred.

Bachelor’s degree or equivalent real-world experience.

Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.

Additional information you will want to know :

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

VC3 offers a comprehensive benefit package and 401K / RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

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