What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Are you interested in joining a fantastic veterinary team? If you love animals and enjoy working with people, we invite you to join us as a Client Service Representative at VCA Premier Animal Hospital & Pet Resort!
Our team cares about your growth, future, and well-being. At VCA Premier, you'll get to help pets and their families live healthier lives while also enjoying personal and professional development. Our hospital is a five-doctor practice located in North Austin, serving the community for nearly 20 years.
At VCA Premier, we focus on quality medicine, a healthy work culture, teamwork, and work/life balance. We value each person's skill and personality and are excited to learn more about you. Whether you're an experienced veterinary assistant looking for the next step in your career or a new graduate seeking mentorship, our team is ready to partner with you. We are looking for a motivated team player who is an effective multi-tasker with excellent communication skills.
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office and use of technology
• Willingness to work weekends
Joining the VCA Premier family comes with a host of benefits:
- Competitive wages
- Comprehensive medical, dental & vision insurance.
- Paid vacation and sick time
- 401(k) plan.
- Access to the resources of a large veterinary community
- Leadership opportunities
- Career development programs
- The chance to give back through our strong Shelter partnerships and VCA Charities.
- Free wellness subscriptions (Head Space)
- Referral bonuses
- Long and short-term disability insurance
- Paid parental leave
At VCA, we're committed to helping you grow your career and sharpen your skills. You'll have the opportunity to work with a diverse and stimulating caseload, using the most advanced imaging and monitoring tools. You'll also benefit from the expertise of our extensive network of over 4,500 doctors, including 600 boarded specialists. We offer continuing education, transfer, specialization, and leadership opportunities that are unique to VCA.
If you're looking for a supportive and collaborative work environment, we invite you to apply now. We're excited to learn more about you and how you can contribute to our team.
Please note that if you're a current associate, you need to apply through our internal career site by logging into Workday, clicking on the Career worklet on the landing page, or searching for Find Jobs.
Lastly, the information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require other tasks to be performed when circumstances change (e.g., emergencies, change in personnel, workload, or technical development).
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
