What are the responsibilities and job description for the Service Coordinator / Project Manager position at Velocita Technology, Inc.?
Job Description
Job Description
Job Opportunity : Service Coordinator / Project Manager
Are you a driven and strong-willed professional with expertise in project management and customer service? We are a small, dynamic Managed Service Provider (MSP) seeking a dedicated Dispatcher / Service Coordinator to join our team. This role is vital for ensuring the efficient coordination and management of service requests between our valued clients and our skilled service team.
Key Responsibilities :
- Receive, manage, and prioritize client service requests, ensuring timely and effective resolution.
- Coordinate and assign service requests to the appropriate service team members based on their expertise and availability.
- Actively identify and pursue sales and project opportunities during client interactions.
- Upsell and recommend additional services to clients to enhance their overall experience and satisfaction.
- Evaluate new IT strategies and procedures.
- Ensure deadlines and cost targets are met.
- Maintain detailed records of client interactions and service requests to ensure accurate and efficient follow-up and reporting.
- Collaborate with the service team to optimize workflow and improve service delivery processes.
- Serve as a liaison between clients and technical aspects of service requests and projects
Qualifications :
What We Offer :
Why work for Velocita Technology
Established Reputation : Velocita has been a trusted managed service provider (MSP) in Joliet, IL, for over 28 years, offering stability and a strong presence in the industry.
Comprehensive IT Solutions : The company provides a wide range of IT services, including network management, VOIP, cloud services, and cybersecurity. This variety allows employees to gain diverse experience and develop a broad skill set.
Client-Centric Approach : Velocita emphasizes a "your success is our success" mindset, treating clients as partners. This approach fosters a positive and collaborative work environment.
Professional Growth : Working at Velocita offers opportunities for continuous learning and professional development, as the company stays ahead of industry trends and technologies.
Community Impact : Being based in Joliet, Velocita is deeply rooted in the local community, providing employees with a sense of purpose and connection to their work.
Supportive Team : The company prides itself on having a seasoned team of experts who are not just colleagues but industry leaders, creating a supportive and inspiring workplace.
If you are ready to take on a challenging and rewarding role as our Service Coordinator / Project Manager, please submit your resume and cover letter. We look forward to welcoming a new member to our team who is eager to contribute to our continued success.
Company Description
Passionate Business Technology Experts Providing Distinguished IT Services
For more than three decades, we’ve built Velocita with one overarching goal : help small to midsize businesses use technology to reach their full potential.
Technology tends to be an uphill battle for smaller businesses. Most don’t have the resources to hire a full-time IT staff in-house – and presume they need to "settle".
We believe businesses should never have to compromise with IT support.
Our experts are fiercely dedicated to providing clients with the same level of leadership, accountability, and execution they would receive from a fully-loaded internal team – at a fraction of the cost.
Company Description
Passionate Business Technology Experts Providing Distinguished IT Services For more than three decades, we’ve built Velocita with one overarching goal : help small to midsize businesses use technology to reach their full potential. Technology tends to be an uphill battle for smaller businesses. Most don’t have the resources to hire a full-time IT staff in-house – and presume they need to "settle". We believe businesses should never have to compromise with IT support. Our experts are fiercely dedicated to providing clients with the same level of leadership, accountability, and execution they would receive from a fully-loaded internal team – at a fraction of the cost.