What are the responsibilities and job description for the IT Support Specialist position at Velociti?
Position: IT Support Specialist
Location: Riverside, MO
Pay Range: $20.00-$23.00
Job Type: Full-Time
Company: Velociti is the industry-leading, technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
- Identify, diagnose, and resolve level one issues in computer hardware and software.
- Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems.
- Provide general desktop support, release coordination, imaging/re-imaging PCs, and laptops.
- Provide one on one assistance to end users by chat, phone, email, or in person.
- Coordinate with third-party service providers for timely repair of hardware under maintenance agreement or warranty.
- Perform minor hardware repairs for hardware outside of third-party support.
- Aid in installation of other peripherals like printers, scanners, etc.
- Track the use of and restock of inventory for things such as laptops, mice, keyboards, docking stations, monitors, IP phones, etc.
Qualifications:
- Associate or Bachelor's Degree preferred.
- Working Knowledge of operating systems, Windows, WinPE, Android, and IOS, for basic use and troubleshooting.
- Firm understanding of Microsoft Office, Microsoft 365 experience a plus, including Active Directory user management, resetting passwords, and adding new users.
- Previous experience creating, deploying, and managing both OS images and software packages preferred.
- Basic networking knowledge.
- Excellent interpersonal skills.
- Able to work with tight deadlines and under pressure.
- Capable of multitasking between tickets, walkups, and other projects.
We offer:
- Competitive Wage Compensation
- A Great Working Environment
- Comprehensive benefits including medical, dental and vision insurance
- Paid Time Off Holidays
- Retirement Plan Employer 401(k) Match
- Employer Paid Basic Life and Short-Term Disability
Velociti has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact careers@velociti.com ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted. Applicants MUST apply online to be considered for posted positions. EEO/AA M/F/D/V
Salary : $20 - $23
