Customer Care Professional

Are you a results-driven professional with a passion for problem-solving and building meaningful client relationships? Velocity Business Solutions is seeking a Collections Specialist to join our team of innovative, dedicated professionals. In this role, you will play a critical part in ensuring timely payments while maintaining the trust and satisfaction of our valued clients.

At VBS, we empower small and medium-sized businesses through cutting-edge marketing and payment solutions. We value integrity, collaboration, and personalized service, making this position ideal for someone who thrives in a dynamic and supportive environment.

Key Responsibilities

As a Collections Specialist at VBS, you will:

• Monitor Customer Accounts: Identify and manage overdue payments while maintaining accurate account records.
• Analyze Payment Data: Review account histories to generate actionable insights and collection strategies.
• Engage with Customers: Proactively reach out to clients to discuss outstanding debts, negotiate payment terms, and offer tailored solutions.
• Resolve Issues: Assist customers in resolving billing, credit, and payment processing concerns with professionalism and empathy.
• Streamline Payment Processes: Manage payment collection and refund operations efficiently to ensure seamless transactions.
• Develop Payment Strategies: Create and implement measures to encourage timely payments and minimize overdue accounts.
• Maintain Compliance: Stay updated on legal regulations and ensure all collection efforts align with industry standards.
• Report Insights: Provide regular updates on collection operations, account statuses, and performance metrics to leadership.

What We’re Looking For

Experience & Expertise

• 2 years of experience in a Collections Specialist or related role.
• Strong understanding of collection techniques, billing procedures, and debt collection regulations.
• Payment processing and/or point-of-sale leasing industry experience is preferred but not required.

Skills & Attributes

• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Outstanding negotiation and conflict-resolution abilities.
• Goal-oriented, self-motivated, and able to work independently with minimal supervision.
• Calm under pressure with the ability to handle challenging conversations professionally.

Technical Proficiency

• Intermediate to advanced skills in Microsoft Excel.
• Hands-on experience with HubSpot or similar CRM tools (required).
• Proficiency in Microsoft Office and database systems.

Education

• High school diploma required; an Associate’s or Bachelor’s degree is a plus.

Why Join Velocity Business Solutions?

At VBS, our mission is to empower small and medium-sized businesses through innovative marketing, payment processing, and digital solutions. We foster a culture of:

• Collaboration: We succeed together by sharing ideas and supporting one another.
• Transparency: Honesty and integrity are at the heart of what we do.
• Innovation: We embrace new ideas to deliver exceptional solutions for our clients.
• Professional Growth: We offer opportunities for skill development and career advancement.