What are the responsibilities and job description for the Customer Success Manager position at VeraLogics, Inc.?
Up to 40 hours per week
Desired start date: 1-6-2025
Accountable to/for/with: 1) Reputational impact to VeraLogics, subsidiaries, and affiliates 2) Reports to Engagement Partner 3) Daily (or as required) management of the solution set delivery Responsible to/for/with: 1) Managing a cohesive and productive engagement team 2) Ensuring product set deliveries meet or exceed industry standards 3) Escalating to Engagement Partner, Client Sponsor, or Client Lead – as appropriate – Risks and Issues
4) Assisting with Change Orders and additional Statement(s) of Work Checklist
- Meet with Engagement Partner – Scope, Schedule, Resources, Budget
- Confirm with EP that contract framework in place
- Confirm VeraLogics delivery model (methodology, processes, etc.)
- Confirm initial team Resources are available
- Confirm tools & software to support engagement
- Monthly (or more frequently) Reporting Mechanism against SOW(s) – Define & Build
- Customize client onboarding checklist
- On-board engagement team
- Lead Project Kick-Off
Skillset Needed:
Analytical skills, communication skills, customer service skills, enterprise technology awareness (previous experience desired)
Salary : $45