What are the responsibilities and job description for the Parts Counter Sales Associate position at Verduyn Tarps Inc.?
Job Description
Verduyn Tarps manufactures and installs Retractable Tarp Systems for the flatbed trucking industry. We also operate a repair/service shop and a retail store for cargo equipment, tarps and other truck & trailer accessories. We are a family owned and operated business that has been in business since 1986.
Verduyn Tarps manufactures and installs Retractable Tarp Systems for the flatbed trucking industry. We also operate a repair/service shop and a retail store for cargo equipment, tarps and other truck & trailer accessories. We are a family owned and operated business that has been in business since 1986.
- Provide superior customer service to in-store customers and in-bound callers regarding cargo equipment and related flatbed trucking supply needs
- Handle in-bound calls and counter sales of cargo equipment/supplies to walk-in customers
- Communicate closely with customers via their preferred channel of communication (i.e., phone, email, fax, text) to build excellent business rapport
- Respond to requests for orders, product information, estimates, and lead times, etc. promptly and courteously
- Take responsibility for order entry while coordinating with Purchasing department to ensure accuracy of in-stock items, including managing the order process through to final delivery to the customer
- Make outbound calls to our existing customer base as well as cold-calling new opportunities
- Follow up with customers regarding outstanding quotes
- Filing invoices, packing slips and work orders
- Solve challenges - find creative win-win solutions
- Ensures assigned store tasks are completed in a timely manner
- Operate cash registers and follows established cash handling procedures
- Follows company policies and loss prevention procedures
- Maintains store appearance and merchandising standards as directed
- Ensures that merchandise is restocked and placed in their respective areas
- Maintain product knowledge and current promotions
- Communicate with manager regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
- Support Service Department with overflow calls and walk-in customers
- Computer and technology competent
- Experience in using accounting software
- Basic knowledge of trucking industry/cargo equipment is a plus
- Excellent communication and decision making skills
- Ability to lift, load and unload merchandise
- Position is full-time Monday through Friday (some overtime may be required)
- Fast paced environment with good work life balance
- Own reliable transportation is required
- Some retail sales experience required
Verduyn Tarps manufactures and installs Retractable Tarp Systems for the flatbed trucking industry. We also operate a repair/service shop and a retail store for cargo equipment, tarps and other truck & trailer accessories. We are a family owned and operated business that has been in business since 1986.
Verduyn Tarps manufactures and installs Retractable Tarp Systems for the flatbed trucking industry. We also operate a repair/service shop and a retail store for cargo equipment, tarps and other truck & trailer accessories. We are a family owned and operated business that has been in business since 1986.