What are the responsibilities and job description for the Bilingual Customer Collections Support Specialist position at Vernance, LLC.?
Job Title: Bilingual Customer Collections Support Specialist
Position Overview: Vernance (VF), a leading consumer payment solution provider for high-volume retailers, is looking to hire a dedicated and detail-oriented Bilingual Customer Collections Support Specialist. This role is pivotal in maintaining positive customer relationships while managing the collection of overdue accounts. As a specialist, you will handle inbound and outbound communications, resolve customer inquiries, and collaborate with clients to address discrepancies and delinquent payments.
Key Responsibilities:
- Manage inbound customer inquiries through calls, emails, texts, and mail.
- Conduct outbound follow-up communications with customers regarding overdue accounts.
- Make collections calls and work with customers to resolve account issues.
- Research customer accounts to identify and resolve discrepancies.
- Document all customer interactions and maintain accurate records.
- Provide clear and professional support to customers on collection and payment matters.
Qualifications and Traits:
- Prior experience in collections or dispute resolution within a financial or payment environment is highly preferred.
- Excellent communication skills with the ability to listen, analyze, and provide effective solutions.
- Strong computer proficiency and excellent data entry skills (both speed and accuracy).
- Ability to follow complex procedures and instructions.
- High attention to detail with a strong focus on accuracy and achieving goals.
- Ability to thrive in a fast-paced environment while maintaining professionalism.
- Capability to work both independently and collaboratively with team members.
- Bilingual (English and Spanish) is desired.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Henderson, NV 89052 (Required)
Ability to Relocate:
- Henderson, NV 89052: Relocate before starting work (Required)
Work Location: Hybrid remote in Henderson, NV 89052
Salary : $16 - $19