What are the responsibilities and job description for the Customer Care Specialist position at Verra Mobility?
A company is looking for a Customer Care Specialist II to provide exceptional support to rental car customers regarding tolls and violations.Key ResponsibilitiesProvide customers with resolutions and education on products and servicesProcess payments and solve product or service-related problemsUtilize tools and resources to deliver accurate information while navigating multiple applicationsRequired QualificationsHigh School Diploma or GED equivalent2 years of customer service experience, including 1 year in an inbound call centerProficiency with Windows-based applications, including Office and OutlookMinimum typing speed of 30 words per minuteFlexibility to work shifts between 8 : 30 AM to 8 : 30 PM EST, Monday to Friday, and 10 AM to 5 PM on Saturdays
