What are the responsibilities and job description for the Customer Service Representative - Coordinator position at Vert Environmental @ Fullerton?
We’re looking for an enthusiastic, highly motivated customer service representative with administrative experience to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. You’ll be responsible for responding to customer inquiries, admin tasks, coordinating, mitigating service problems, and providing an exemplary customer experience. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:$50,000 - $55,000 at plan
Responsibilities:- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Identify common customer issues and bring them to the attention of the team
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Regularly meet with sales lead to receive the newest service and product knowledge
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Answering phone calls
- Calling clients and technicians
- Scheduling field jobs with technicians, clients, and homeowners
- Provide excellent customer service and maintain client relations
- Data entry
- Preparing and gaining work authorizations
- Assist in acquiring billing information for clients and insurance companies
- Previous work in a customer-facing position
- Must have graduated high school, received a G.E.D. or equivalent
- Display strong communication skills, active listening skills, and personal skills
- Customer service experience required
- Dispatching or scheduling experience a plus
- Detail oriented
- Must be able to work at a fast pace
- Must live within daily driving distance of the office
- In office position
- Working right in the USA
VERT Environmental @ Fullerton is a full-service environmental testing and consulting company servicing Southern California. We offer growth and long-term opportunities for careers with benefits in a bulletproof industry with an energized team that thrives off the fast-paced environment the industry requires.
Our Vision:
A company that employees are proud of and competitors aspire to be.
Our Mission:
Empower every person in our organization to achieve more.
Whether you are new or seasoned in the environmental industry, we are excited to partner with people who want to succeed and grow.
Salary : $50,000 - $55,000
