Information Technology Help Desk Analyst

Location: Las Vegas, NV

Contract Duration: 6 Months

Job Overview: IT Help Desk Analyst

Pay Rate: $20/hr

Job Responsibilities:

• Level 1 technical support to end-users regarding the use of computers, networks, and related hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
• On and off boarding support, customer service, trouble shooting and ability to work with a high volume of calls.
• Develop help sheets and frequently asked questions lists for end users.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.

Required Skill:

• Basic IT skills, ability to read and understand technical manuals and procedural documentation, customer service, experience working in a team-oriented & collaborative environment.
• Great communication and interpersonal skills.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Team player, who will ask for help when needed.
• Employment history in the IT field and who can provide the end-user with a good experience.