What are the responsibilities and job description for the Salon Guest Coordinator position at Vesta Salon & Spa?
Job description
Vesta Salon & Spa, an AVEDA Salon & Spa is looking to add a Part Time front desk coordinator to our team. The ideal candidate must be flexible with schedule and be able to work NIGHTS, DAYS AND SATURDAYS.
Hours are:
Tuesday 4:00 PM to 8:30 PM, Wednesday 4-8:30, Thursday 4-8:30 and Saturdays from 7:30 AM to 1:30 PM.
(Fridays 1:00-5:00 to cover possible shifts)
Duties include: answering phones, checking guests in/out, coordinating appointments, retail sales, cleaning etc.
The ideal candidate must have exceptional customer service skills, cash handling experience, be outgoing, responsible, reliable, hard-working and able to multi-task. This person must be visible, present and available to guests and guest relations coordinators during their shift. The key accountability for this position include ensuring a positive, uplifting experience for all guests and team members, being a resource for team members and upholding Vesta’s mission and vision. Applicant will be expected to communicate with the salon manager and owners on a regular basis and as needed.
Responsibilities:
- Be a consistent presence at the Front Desk
- Communicate on a regular basis with Management
- Maximize growth & profitability by assisting with leading guest relations coordinators and salon & spa operations
- Provide daily feedback and coaching to guest relations coordinators as necessary
- Promote and monitor highest standard of customer service among staff through training, daily feedback and by acting as positive role model
- Enforce company policies and procedures
- Ensure salon/spa standards of excellence in cleanliness, product displays, customer service, and daily operations, etc.
Qualifications
Exceptional customer service skills, cash handling experience.
- Ability to multi-task in a fast-paced environment
- Technology and computer efficient
- Ability to interact with team members and guests in a positive and productive manner
- Foster a team-based environment
- Strong organizational and time management skills
- Outstanding communication skills
Job Type: Part-time
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Required)
- Customer service: 2 years (Required)
- Retail sales: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $12 - $13