Desktop Technician

Overview

We are seeking a skilled Desktop Technician to join our IT support team.

Qualifications:

• High School Diploma or equivalent
• 1-3 years of experience in IT support or related field supporting clients on site in a corporate environment
• Proficiency in troubleshooting laptops, desktops, printers, and other peripherals
• Strong knowledge of Microsoft Office applications and client-specific software
• Familiarity with Active Directory, Workstation OS (Windows 10/11)
• Experience with remote desktop connectivity tools such as Microsoft RDP, Bomgar, or other Remote Assistance
• Basic understanding of network protocols, including TCP/IP and wireless connections
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Responsibilities:

• Provide phone and in-person technical support for users, addressing issues related to email, computer operating systems, desktop applications, and other deployed or developed applications
• Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment
• Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow
• Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications, Microsoft Teams, and client-specific software
• Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and video teleconferencing equipment
• Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee onboarding and offboarding
• Provision multi-factor authentication (MFA) solutions
• Perform root cause analysis and generate requested reports from ServiceNow
• Participate in an after-hours support rotation as needed
• Provide Audio/Visual (A/V) support for meetings, conferences, and briefings
• Assist with configuration management, including deployments, imaging, and provisioning
• Software distribution
• Maintain IT asset management, tracking, and inventory control

Job Type: Full-time

Pay: $24.27 - $26.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Commute:

• Allentown, PA 18109 (Required)

Ability to Relocate:

• Allentown, PA 18109: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $27