IT Support Technician

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JOB SUMMARY: The IT Support Technician is an entry level position responsible for providing support and assistance to Vestal Corporation employees in the day-to-day use of their technology equipment.

JOB DUTIES:

• Install, upgrade, support, and troubleshoot printers, computer hardware, Windows OS, Office 365, and other authorized desktop applications and peripheral equipment.
• Installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners, and iPhones) to ensure optimal performance.
• Provide direct end-user assistance, including familiarizing users with the essential software, hardware, and peripheral device operation.
• Responsible for monitoring, operating, managing, troubleshooting, and restoring services to client personal computers (PCs) or laptops that have authorized access to the network.
• Escalate the issue/problem to proper support team members or vendors when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral.
• Monitor requests for support via help desk system, phone, email, and use remote assistance to assist end-users.
• Provide end-users with support with various as-needed tasks.
• Document all problems/incidents and resolutions in the help desk software.
• Tier 1 support of help desk.
• Research questions using available information resources.
• Install and configure new IT equipment.
• Participate in the ongoing maintenance and future planning needs of the company’s IT devices.
• Participate in hardware and software reviews and recommend purchases.
• Promote a positive working environment in order to achieve the organization’s goals.
• Perform other duties as assigned.
  
  

WORK ENVIRONMENT:

Work is performed in a Vestal Corporation office.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and able to operate a computer and other office equipment.
• Must be able to move about the office to access office equipment and other office buildings within the Vestal office complex.
• This position frequently communicates with others and must be able to exchange accurate information.
  
  
  
  

KNOWLEDGE / SKILL / ABILITY / EDUCATION / EXPERIENCE:

• Bachelor’s degree in Information Technology or related is preferred.
• Experience maintaining confidentiality of all users is required.
• Must have technical knowledge of PC’s and desktop hardware.
• Ability to operate tools, components, and peripheral accessories.
• Must have experience supporting the following technologies:
• Windows Desktop OS’s (Win10, Win11); Windows Server platforms (2012 ), Active Directory, Group Policy, Virus protection- Required
• Exchange 365, VLAN, VPN, Meraki/Cisco Switch Configurations, routing, remote control tools, TCP/IP fundamentals, wireless, Intune. – Preferred
• Knowledge of MS Office Suite (Office 365).
• Knowledge in rebuilding workstations (hardware and software) and all aspects of troubleshooting computer systems.
• Experience with VMware and other virtual machines.
• Technical aptitude and experience in providing “hands-on” computer/hardware, desktop, software, and technical support.
• Must have proficient skills in troubleshooting and fixing network/ local printers, network issues, and peripheral devices.
• Ability to effectively interact with co-workers, clients, vendors, and other business contacts.
• Must comply with Vestal Corporations’ core values for the safe and efficient operation of the business and maintain sound relationships among and with employees.
  

Typical range for this position is dependent on education and experience relevant to the position.

Compensation Information: $55,000 USD - $60,000 USD

At Vestal Corporation we are proud to be an equal opportunity employer. For any applicants needing assistance, please contact Human Resources at careers@vestalcorporation.com