Veterinary Client Care Coordinator

Full-Time Veterinary Client Care Coordinator

Job Summary:

We are looking for a friendly and organized Veterinary Client Care Coordinator to join our team! This customer service-focused position is essential in ensuring our clients and their pets have a positive experience starting the moment they contact our clinic.

This position requires empathy and strong communication skills and is a detail-oriented and customer-focused individual who is passionate about animals and committed to delivering outstanding hospitality and service. If you have excellent communication skills, a passion for animals, and thrive in a fast-paced environment, we want to meet you!

Customer Service Responsibilities: 

• Greet and welcome clients, both in person and over the phone, with a friendly and professional demeanor.
• Provide accurate and detailed information to clients regarding surgery services, appointment scheduling, in-person consultations, rechecks, procedures, and pricing.
• Schedule appointments, surgeries, and follow-up visits, ensuring efficient coordination with veterinary staff and maintaining an organized appointment calendar.
• Collect and record client and patient information accurately, verifying and updating records as necessary.
• Assist clients with completing required forms, waivers, and consent documents.
• Handle incoming and outgoing phone calls, addressing inquiries, scheduling requests, and prescription refills promptly and accurately.
• Address client concerns and resolve issues promptly and satisfactorily, escalating complex matters to management.
• Maintain a clean and organized reception area and building, ensuring a welcoming environment and hospitality for clients and their pets are met.
• Coordinate and process payments, including invoicing, insurance claims, and cash handling, while adhering to hospital policies and procedures.
• Collaborate with veterinary staff to ensure seamless communication and coordination between clinics, ensuring accurate and timely transfer of patient information.
• Support veterinary technicians and assistants by assisting with patient check-ins, handling paperwork, and facilitating smooth patient flow.
• Maintain knowledge of hospital services, policies, and procedures to provide accurate and up-to-date information to clients.
• Stay informed about pet care and veterinary best practices to offer knowledgeable guidance and resources to clients.
• Contribute to continuously improving customer service processes, suggesting and implementing ideas to enhance client satisfaction and efficiency.

Office Responsibilities: 

• Facilitate updates for mypetsurgery.com and help generate content for social media platforms.
  
• Taking graduation pictures and placing them into media templates for posting to Facebook/Instagram 
• Assist in outreach programs to local veterinary clinics and veterinary ERs/Hospitals
• Manage the receipt, sorting, and distribution of incoming and outgoing deliveries, ensuring timely and accurate inventory and stocking to appropriate departments while maintaining organization and confidentiality.
• Complete additional tasks as assigned/delegated.
• Light cleaning duties.

Schedule:

8am-6pm, Monday - Thursday 

No nights, weekends, nor holidays

Qualifications:

• High school diploma or an equivalent qualification is required.
• Must have previous experience of at least two years in customer service clinic setting; previous animal care is highly preferred.
• Strong interpersonal skills, accuracy while multi-tasking, and communication skills, with the ability to engage effectively with clients, colleagues, and veterinary professionals is a must.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks in a fast-paced environment.
• Compassion and empathy for animals and their owners, with a genuine desire to provide exceptional service.
• Proficiency in computer systems, including appointment scheduling software, electronic medical records, and Microsoft Office suite.
• Ability to handle complex and emotional situations professionally, maintaining composure and displaying empathy.
• Knowlege of basic veterinary medical terminology and veterinary services is plus but will train.
  
• Must be able to lift 50 lb.
• Willingness to go through Animal CPR certification courses and other educational training courses assigned by management.

VSS will be an ideal workplace if you are searching for a rewarding career working alongside competent and committed veterinarians and technicians. We place the highest priority on providing top-notch patient care, and we offer the following benefits to our full-time employees after a 90-day training period:

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and holidays
  
• Uniform allowance
• Discounted pet care
• Bi-Annual bonuses

Additionally, VSS offers an excellent environment for professional growth, providing opportunities to expand one's understanding of advanced medical concepts and acquire clinically relevant skills.

Salary : $15 - $16