What are the responsibilities and job description for the Customer Service Representative - Phoenix, AZ position at VetJobs?
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
NOW HIRING Customer Service Representative at $20.65 per hour with $1.50 Saturday and Sunday
Join the #1 logistics company in the world : DHL Supply Chain
Our Tolleson, AZ facility is growing, and we're looking for world-class people like you!
We are currently looking for a CSR to join our team!
WHAT WE OFFER :
- Wages at $20.65 per hour with an annual increase.
1.50 shift premium for Saturday and Sunday
WHAT WE SEEK :
SAP experience
outlook experience
Great with customers and great customer service.
It's Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose :
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
Resolve product or service problems : clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Additional Qualifications / Responsibilities
Required Education and Experience :
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $21
