What are the responsibilities and job description for the Call Center Manager position at Vets Hired?
About the job Call Center Manager
The Call Center Manager is experienced with addressing a variety of clinical, administrative, and advanced scheduling inquiries. They will manage a team of call center representatives, oversee daily operations, and provide guidance on content and policies. They will also provide training, process oversight, and productivity monitoring.
The incumbent will need to have experience in a call center and managing a team of call center representatives. They must be able to think critically and work efficiently within a team environment. They must be able to triage any issues that may arise and notify appropriate units to resolve them.
Prior comparable experience that relates to the following position goals is highly desired :
- Expert knowledge on call center standard operating procedures (SOP).
- Capacity to train and mentor.
- Efficient at maintaining and documenting confidentiality records.
- Experience working within HIPAA Compliance and clinical setting.
Essential skills and abilities :
Minimum Education :
Bachelor's degree or RN, LPN, LVN in a medical setting.
Experience in lieu of a degree will be considered.
Minimum Experience :
3 years of experience as a Medical Call Center Representative, Medical Customer Service Representative, or related roles with a robust knowledge of the medical field, authorization requirements, HIPAA, GCP, HSP.
Must maintain certification in HIPAA, Human Subjects Protection (HSP), and Good Clinical Practice (GCP)
Bilingual in Spanish / English is preferred.
Minimum Education : Bachelor's degree
Minimum Experience :
