What are the responsibilities and job description for the Technical Support Rep. (Remote) position at Vets Hired?
About the job Technical Support Rep. (Remote)
Job Skills :
- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters
- Performs other duties and tasks as assigned by the Team Lead
Job Qualifications :
