Account Delivery Manager

The Role

The Account Delivery Manager is responsible for the execution and delivery of data and analytics services to veterinary associations, manufacturers, and distributors, as well as the relationship with the customer from a product and operational point of view.  This includes amongst other things,  meeting with customers to understand their needs, translating customer requests into deliverables for the data analyst and engineering teams, collaborating with the cross functional teams to ensure accurate and timely delivery of the end product, and providing ongoing support to customers to ensure customer satisfaction and strengthen our partnerships.  

The successful candidate should be passionate about animal health and the veterinary industry, understands the products and services offered in veterinary practices, and is able to interpret transactional data from veterinary PIMS into insights.  The candidate should be analytical as well as tactical. Importantly, this role will look for synergies and opportunities to collaborate across the Vetsource family of companies. 

Essential Duties And Responsibilities

• Support sales to ensure we meet and exceed client expectations

• Communicates objectives across teams and manages the objectives to completion

• Consults with customers on Vetsuccess’ capabilities

• Consults with data analysts on deliverables and ensures accuracy of the metrics

• Ensure that each phase of a product's creation runs smoothly and all departments are on the same page

• Drives product delivery and prioritization of multiple projects

• Understands and documents customer requirements

• Manages ongoing communications and expectations with the customer 

• Identifies opportunities for improving customer satisfaction and driving incremental business

Requirements:

• Bachelor's Degree

• Minimum 5 years veterinary industry experience 

• Analytical, with a passion for data

• Experience working with veterinary groups and manufacturers

• Strong organizational skills and experience managing multiple projects

• Outstanding verbal and written communication skills

• Serious attention to detail and a commitment to excellence

• Excellent listening and presentation abilities

• Highly self-motivated and goal-oriented