What are the responsibilities and job description for the CPAP Technician- VGM Fulfillment position at VGM Group, Inc?
VGM Fulfillment
CPAP Technician
At VGM, we live by a common set of values that we call our power of one principles. We give our employees the freedom and resources they need, backed by our culture of collaboration and diverse thought, to continue innovating and advancing our services – if you want to be empowered to make a difference, you will love it here.
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Position Summary
Reporting Accountability: CPAP Program Manager
Work Hours Classification: Full-Time or Semi Full-Time
Responsibilities/Duties of the Job
Position Qualifications
Skills and Competencies:
Physical Requirements:
VGM Values
At VGM, you’ll enjoy:
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Click to view more about VGM!
Position Summary
The CPAP and BiPAP Technician is responsible for ensuring that all applicable home medical equipment is set up according to the practitioner’s (i.e., MD, DO, PA, ARNP) prescription/order, with a specific focus on CPAPs and BiPAPs. The CPAP and BiPAP Technician will confirm set up prescriptions/orders and communicate any/all variances with VGM Fulfillment (“VGMF”) customer services representatives. This role will have oversight from a licensed professional and will not provide direct patient care, including assessment, diagnosis, treatment, evaluation/monitoring, and/or education. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success.
Reporting Accountability: CPAP Program Manager
Working Location: Waterloo, IA
Work Hours Classification: Full-Time or Semi Full-Time
Responsibilities/Duties of the Job
- Properly translate the CPAP settings template that is prescribed/ordered by a practitioner
- Pick, set, and ship CPAP and BiPAP devices
- Oversight of CPAP / BiPAP prescriptions and orders to verify accuracy
- Follows strict confidentiality and HIPAA privacy and security guidelines
- Communicates effectively with the CPAP team lead and customer service team as needed
- Flexible availability to come in early and/or stay late as needed to provide adequate support to the business
- Maintains a positive and professional attitude while working with others
- Sets a positive example through personal attendance and time management
- Adapts and accepts change to support business objectives
- Works cooperatively in a team environment to achieve business goals and growth opportunities
- Performs other duties as assigned
- Embodies the VGM Power of One Principles
Position Qualifications
Education/Experience:
- High school diploma/GED desired
- Equivalent professional experience preferred
- Must comply with continuing education per Company, regulatory, and contractual requirements’
Skills and Competencies:
- Ability to work in a fast-paced environment with urgent deadlines
- Strong initiative and commitment to success
- Flexible with the ability to routinely adapt to change
- Attention to detail and follow through on commitments
- Customer service focused
Physical Requirements:
- Must be able to lift up to fifteen (15) pounds at times
- Standing and moving about the facility for extended periods of time
- Operation of warehouse machinery and equipment
- Visual abilities to include reading, distance vision and peripheral vision
- Strict adherence to all physical safety standards
VGM Values
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers and work with team members in the work environment we’ve created.
- MAKE A DIFFERENCE: Impact our customers by making their lives better or easier. Help our friends and neighbors in need by giving back to the community.
- FIND THE FUN IN YOUR DAY: We can’t have fun without you. Connect with your colleagues, find enjoyment in your work, and don’t forget to laugh.
- PROTECT OUR COMPANY: Embrace the benefits that technology provides but always be proactive in looking for cyber security or other threats.
- PROVIDE MEANINGFUL, MEMORABLE SERVICE: By cherishing our customers and providing excellent service, you make a direct impact in growing VGM and our ESOP.
- WELCOME CHANGE: Stay curious and engage in change. Look at the future by finding areas to improve and be open to new ideas. Inclusion: Support a diverse community where we all belong.
- CHEER EACH OTHER ON: Root for your fellow employee owners. Support them if they’re having trouble and celebrate their successes.
- OWN YOUR OWNERSHIP: Take pride in your employee ownership. Always put your best foot forward and work with purpose.
- CREATE YOUR FUTURE: Your future is in your hands. Every employee has equal opportunity to learn, grow, and advance.
At VGM, you’ll enjoy:
- Compensation: Highly competitive wage.
- Company Ownership: VGM is 100% employee-owned, meaning employees can earn an annual gift of VGM stock equaling a portion of what you make.
- Fantastic Benefits: 401k and ROTH 401k with up to 3% company match, Health Benefits, HSA options - single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance and a physician network where you reside.
- Casual Dress: VGM has a casual work environment, we call it dress for your day.
- Involvement: Ability to participate in Employee Get Connected Groups, (VGM Young Professionals, Garden Club, Women in Leadership) Volunteering, Companywide celebrations, and more.
- Work-life Balance: Paid Holidays with the Holiday of your Choice benefit, Paid maternity and Paternity leave, Foster and Adoption Assistance.
- Health and Wellness: Free Walk-in Clinic to all employees & family members regardless of carrying VGM Insurance and 24/7 on-site fitness center and free fitness classes* [All in Waterloo]
This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.
VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
