Project Coordinator - VGM Forbin

We live in a digital world. What better way to stay competitive than partnering with a team of creatives, account executives, and web marketing specialists willing to go the extra mile to incorporate the latest trends. That is what you can be a part of as an Project Coordinator with VGM Forbin.

VGM Forbin/forbinfi is seeking a Project Coordinator to join our Production Team. As a Project Coordinator on our team, you will play a key role in our day-to-day client needs, communication, and leading various projects. We are building a core team of professionals with strong technical, writing, and teaching skills. You will work as an active team member to solve problems and improve efficiency.

Reports To: Web Production Manager | Working Hours: Full-Time, 8am-5pm CST | Working Location: On-site in Waterloo, IA (hybrid options possible)

Responsibilities:

• Provide high-quality customer service and care to VGM Forbin clients to ensure stakeholder satisfaction
• Work directly with clients and the VGM Forbin production team to guide the website development process to execute requested changes as well as marketing service projects
• Maximize the value of projects by collaborating closely with the production team and ensuring project stays within budget
  • Explain the reasons for a project and/or task to developers
  • Handle outside request/updates etc. from internal and/or external stakeholders
  • Develop and describe potential goals
  • Attempt to maintain enough refined project backlog items for the production team
  • Prioritize the topics of refinement to ensure the most important conversations happened with the developers. I.e. bring items you are most unsure about to the discussion
  • Act as a Product Manager and provide vision, roadmaps and manage product backlog
• Monitor project progress and set project timelines and goals
• Evaluate and report on project performance and adjust processes accordingly
• Collaborate with sales team to help direct website and marketing enhancements and various client requests
• Provide leadership and motivation to project team members throughout the project life cycle
• Gather information needed from client or team members to enter in all website errors, fixes, updates for your client base
• Research and resolve our users’ technical, non-technical and sales-orientated inquiries. In the process, you will gain essential and valuable product knowledge
• Attend and actively participate in daily/weekly production team meetings

Qualifications:

Education/Experience/Skills:

• 2 years of experience providing client-based customer service
• Attention to detail and can multitask at a high level
• Time management skills and an urgency for getting projects completed above expectations
• Experience with cross-functional team collaboration
• Familiarity/Experience with an agile development process/environment
• Experience with Atlassian Products, specifically JIRA Software, or are willing to learn
• Experience with utilizing Connectwise for entering ticket for our IT team, or are willing to learn
• Experience using web based content management systems, or are willing to learn
• Understanding of web based software development techniques
• Understanding of marketing campaigns and services
• Ability to build and strengthen working relationships
• Willingness and ability to learn and re-learn a changing technical product and ability to share what you know with others
• Strong communication skills
• Ability to find the fun in your day and easily find ways to celebrate the wins

Physical Requirements:

• Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment
• Visual abilities to include reading, distance vision, peripheral vision and color vision
• Comfort and acceptance of a remote work environment; working at a distance from the home-office and team members yet staying connected through in-office virtual networks

At VGM, you’ll enjoy:

• Company Ownership: VGM is 100% employee-owned, meaning employees can earn an annual gift of VGM stock equaling a portion of what you make.
• Fantastic Benefits: 401k and ROTH 401k with up to 3% company match, Health Benefits, HSA options - single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance and a physician network where you reside.
• Compensation: Highly competitive wage.
• Casual Dress: VGM has a casual work environment, we call it dress for your day.
• Involvement: Ability to participate in Employee Get Connected Groups, (VGM Young Professionals, Garden Club, Women in Leadership) Volunteering, Companywide celebrations, and more.
• Work-life Balance: Paid Holidays with the Holiday of your Choice benefit, Paid maternity and Paternity leave, Foster and Adoption Assistance.
• Health and Wellness: Free Walk-in Clinic to all employees & family members regardless of carrying VGM Insurance and 24/7 on-site fitness center and free fitness classes* [All in Waterloo]

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.