What are the responsibilities and job description for the Sales Executive (Watersports) position at Villa Park, Maldives?
Job Description
- To ensure effective up-selling techniques are practiced, generate maximum revenue from water sports activities and excursions.
- Updating water sports administration software and other required reports and records.
- Receiving and processing bookings and providing information concerning changes.
- Strictly comply with Q Adventure Standard operation guidelines and the hotel policies regarding the provision of water sports facilities to guests in accordance with the safety regulations outlined by the concerned government entities.
- To ensure that the service counter, guest relations, and other related areas are managed efficiently according to the established concept, providing courteous, professional, efficient, and flexible service at all times.
- Duty take-over procedures at the service counter and overall water sports must be strictly followed.
- To ensure activities are allocated as per bookings.
- Priorities of assignment should be given for advance bookings, repeaters, VIPs, guests with needs, and families with kids and infants.
- Updates all out-of-order and out-of-service activities on a daily basis.
- Liaise with instructors and others to organize excursions and other water sports activities.
- Ensure and provide water sports and activity information to arrival guests.
- Interacting with customers, providing information in answer to inquiries about products, activities, and services.
- To be present at all times in the area of responsibility of the water sports department.
- To have a thorough understanding and knowledge of all water sports-related activities, products, and up-selling alternatives.
- To handle guest inquiries in a courteous and efficient manner, report guest complaints or problems to the head of department if no immediate solution can be found, and assure follow-up with guests.
- Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
- Prepare all required guest service-related reports, circulate them to concerned departments in a timely manner, and also send daily reports to seniors as directed by them.
- To report "lost and found" items and handle them in accordance with the policy and procedures.
- To understand and strictly adhere to the rules and regulations established in the hotel policies and procedures on fire, hygiene, health, and safety.
- To maintain a high standard of personal appearance and hygiene at all times.
- A minimum of two years’ experience in Excursion/Water Sports field
- Have a good level of physical fitness and stamina
- Ability to deliver fun, engaging, safe and informative sessions.
- Skilled in Safety and on Water Rescue practice.
- Knowledge of current Sailing & Windsurfing regulations (Desirable)
- Ability to effectively communicate with guests of all ages, management and other staff.
- Ability to work well within a team and maintain effective working relationships
- The ability to confidently hold a conversation in English
