Utility Billing Clerk

SUMMARY

Under the supervision of the Utilities Supervisor and/or Finance Director, this position interacts with customers to process utility payments, open, update, and close utility accounts, and work to resolve service delivery problems or complaints. Position may also serve as the Village Hall receptionist when that position is away from their desk. The position requires a passion for outstanding customer service to any residents, elected officials, other employees, any interested members of the public, and professionals corresponding with or serving the Village. Work involves customer billing and collection, customer account management, and payment processing.

The position is supervised by the Utilities Supervisor and/or the Finance Director. Performance is evaluated by observing results obtained and adherence to policies and procedures, work in progress, written reports, and management of diverse and fast-paced, dynamic tasks and priorities.

ESSENTIAL FUNCTIONS

Duties may include but are not limited to, the following. The omission of an essential work task does not preclude management from assigning duties or tasks not listed if such functions are a logical assignment to the position:

· Receive and process utility account payments from customers

· Maintain and account for cash drawer and daily transactions; resolve or report discrepancies

· Prepare bank deposits

· Reconcile unbillable/unknown charges monthly

· Ensures accurate application completion and establishes new utility account

· Enter customer data and transaction details into the billing and service system

· Generate service deposit refund reports

· Investigate and resolve customer complaints regarding utilities service

· Initiates work orders with the Utilities Division relating to utility service

· Answer the telephone in a courteous manner and greet guests with a professional attitude and provide the required assistance

· Prepare and send customer correspondence, such as notices

· Notify customers when an account becomes delinquent

· Create and maintain various spreadsheets and prepares reports from same

· Create and maintain paper and electronic filing and logging systems for various records and data including forms, reports, receipts and records and administers follow-up procedures

· Assist in creation and maintenance of Village/department Policy and Procedure Manuals

· Assist in compiling the division’s office supply requests

· Maintain professional lobby appearance

· Assist supervisor with special projects and assists as directed in related tasks.

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines:

· A High School Diploma or GED is required.

· A minimum of one (1) year of professional data entry, general office and customer service experience is required.

· Must also have one (1) year financial experience that includes cash handling and account maintenance. Must be proficient in MS Outlook, Word and Excel and Adobe Acrobat and be comfortable with learning new technologies.

· Previous local government utilities experience is highly preferred, but not required.

· Additional fluency in Spanish is highly preferred, but not required.

· Supplemental college level courses in accounting preferred, but not required.

Job Type: Full-time

Pay: From $18.26 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18