Front Desk Receptionist (Full-Time)

Position Title: Front Office Receptionist

Department: Administration
FLSA Status: Non-Exempt

Location:Village Pointe Pediatrics and Village Pointe Pediatrics

Reports to: Front Office Clinic

Innovation | Teamwork | Improvement | Healing | Stewardship | Advocacy

Village Pointe Pediatrics strives to build a great place to work as a team and be a clinic of choice for our patients and their families. We believe that by taking great care of our employees, our patients and families will receive the same great care in return.

Position Summary: We have two pediatric locations. This position will primarily work at Village Pointe Pediatrics 180/Burke, but occasionally rotate to Dundee Pediatrics 50th/Underwood. The Front Office Receptionist will be the first point of contact for patients coming in to the clinic. This position will greet patients and families to welcome them into our office. The Front Office Receptionist will also manage documents to ensure all processes are being followed. Hours are Monday-Friday, occasional Saturday mornings

Essential Functions

• Greet all patients and families with a welcoming smile.
• Serves as the first point of contact for the clinic.
• Registers patients by collecting demographic and insurance information, as well as obtaining appropriate consents.
• Schedules appointments, collects co-pays.
• Receives, assesses, prioritizes, and documents incoming clinic calls.
• Accurately documents and scans patient information in the Electronic Medical Record/Practice Management software.
• Maintains responsibility for cultivating a nurturing environment in the lobby.
• Assists with the overall clinic operation.
• Demonstrates work practices consistent with Village Pointe Pediatrics, PC safety, security, and infection control policies.
• All other duties as assigned.

Preferred Competencies

• Excellent customer service skills.
• Ability to multi-task and handle situations as they come about.
• Strong sense time management and organizational skills, to communicate effectively with co-workers and patients and their families

Qualifications

• Must be able to read, write, and comprehend the English language.
• Excellent verbal and written communication.
• Ability to communicate across various means including in-person, email, and telephone.
• Ability to use an EMR

Physical Demands

Requires sitting and standing associated with normal office environment. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of computer keyboard. Contact involves dealing with sick people. Involves frequent telephone contact with patients. Work may be stressful at times with frequent interruptions.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person

Salary : $20