Front Desk Coordinator/Receptionist

A Front Desk Coordinator will effectively check and greet in new patients to the practice. The primary functions of day-to-day Front Desk. Operations and assists other Front Office Team members and Clinical Team members in daily administrative operations as needed.

Scheduling

• Greets patients and assists with check-in.
• Check out patients.
• Monitor schedule rotation weeks.
• Keep the schedule productive by filling less desirable and open appointment times.
• Handles challenging scheduling situations with grace and professionalism.
• Late patients or walk-ins
• Patients who want an appointment in an unavailable time slot
• Scheduling for production
• Managing schedule changes
• Takes payments on patients
• Verifies insurance for all new patients
• Answers phone calls coming into the practice

Verbal Skills

• Dealing with scheduling objections.
• Greeting patients when they arrive
• New Patient calls (if no New Patient Coordinator)
• Greeting New Patients when they arrive
• Calls from referral dentists
• Asking for and processing payments.
• Explaining Doctor is out of the office.
• Patient Management
• Schedule patients. Provide school excuses and appointment slips.
• Answer the telephone. Screen calls, take messages, and answer inquiries.
• Pass new patient calls to the person responsible for them or take the call.
• Enter complete information in the computer that is needed on each new patient.
• Email new patient information.
• Greet patients and make them feel welcome in our office.
• Follow up on all patients on the No Show report and Will Call Back report.
• Complete emergency information when emergency patients call.

Schedule Management

• Follow appointment masters as determined by the doctor and staff.
• Maintain calendar of patient hours, vacations, etc.
• Make and distribute copies of the schedule. As schedule changes occur in the workday, notify chairside involved so the day sheets in the treatment area can be changed.
• Keep pre–treatment recall and retention systems up–to–date.
• Send any follow–up letters.
• Prepare the morning meeting report for the next day.
• Organize and facilitate the morning staff meeting.
• Check that the Financial Coordinator has highlighted names on day sheet of patients who are being seen each day who owes their initial payment or are delinquent in their payments.

Administrative

• Take responsibility of checking and correcting all patient statuses
• Order office supplies
• Take payments received at the desk. Post them. Give receipts.
• Send transfer records.
• Clean patient lobby & tidy up patient restrooms.
• Sort the mail.
• Give list of all full and partial band / bonding starts to the doctor daily.
• Help keep the reception area neat and tidy. Purge outdated, worn, and torn magazines.
• Update patient information in the computer as needed.
• Set up appointment confirmation system and monitor daily.
• Purge patients from computer who are no longer in treatment. Take responsibility for inactivating dismissed patient files and records.
• Turn on answering machine at lunch and at the end of the day. Take calls off the
• answering machine first thing in the morning and after lunch. Make appropriate outgoing messages for the machine. Follow up on all messages received.
• Organize and maintain all file systems for quick retrieval of information.
• Copy, file, and mail outgoing correspondence. File all incoming correspondence and x-rays. Mail out any x-rays, receipts, etc. requested.
• Charge out credit cards being accepted in the office for payments.
• Keep coffee and drink bar stocked.

Miscellaneous

• Be an active participant in staff meetings and committee meetings. Take staff meeting notes and create agenda.
• Perform other tasks as assigned by the doctor.
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
• Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal skills. Able to establish rapport and build relationships with
• patients, parents, doctor, other staff members, and community.
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software. Comfortable with computers; strong data entry skills with attention to detail
• Experience with dental imaging software and graphics, or ability to learn quickly.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required OR minimum two years of experience in dentistry, preferably orthodontics.

Physical Attributes of Job:

• Prolonged periods of sitting at a desk and working on a computer

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Employee discount
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19 - $22