CONTENT PROGRAM MANAGER

Content Program Manager (Do Not Need Generic Project Manager)
Services required: RCI requires a Content Program Manager to manage course development for compliance training. The vendor will oversee program management activities including but not limited to:

• Project planning: creating and managing project plans to milestones
• Communications: with stakeholders internally and externally
• Instructional Design:
• Identify content sections that require input from stakeholders
• Ensure all feedback is requested, logged, and actioned
• Build courses using authoring tools (Evolve) and Learning Management Systems (Intellum)

• Course maintenance:
• Manage stakeholder review of courses
• Ensure all feedback is requested, logged, and actioned
• Update courses using authoring tools (Evolve) and Learning Management Systems (Intellum)

• Partner with Operations team to ensure course alignment with LMS specs

Output:

• Contractor will analyze content documents and highlight areas for feedback from stakeholders.
• Contractor will create and maintain Markup and Final versions of all content documents post-launch.
• Contractor will build courses using Evolve authoring tool and upload to Intellum.
• Contractor will create and maintain project plans for all training programs, providing
• weekly status updates, quarterly progress reports, and updating launch program statuses.
• Contractor will create and maintain notes from all meetings.
• Contractor will be responsible for sending timely, accurate and effective communication to attendees and stakeholders across all aspects of the training course in development, including calendar invites, upcoming deadlines, and other program communications.
• Contractor will schedule and execute User Acceptance Tests across all programs, and collect and synthesize the quantitative data and qualitative feedback as needed.
• Contractor will perform internal QA for courses.
• Contractor will ensure desktop versions of courses are downloaded and archived in X20.
• Contractor will update courses that require changes due to annual or biennial maintenance.