Application Support Engineer

Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  
  

The Impact You Will Have In This Role

Being a member of the Development family your will be responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities

• Perform deep analysis to identify potential inefficient points and implement simple & powerful tools to reduce/forecast/eliminate future failures
• Automate application alert trends to achieve risk reduction and failure prevention.
• Analyze existing knowledge articles and runbooks for any inefficiency.
• Collaborate with multiple teams to achieve consolidated monitoring platforms.
• Review and finalize response to requests for information.
• Enable Automated Disaster Recovery monitoring scripts in response of planned and unplanned outages, ensuring appropriate steps are automated with limited user intervention.
• Design and implement automation to reduce the cost of ongoing application monitoring
• Integrate with application to achieve application transparency to expose potential issues and future outages.
• Facilitate internal review and validation of support and resiliency Non-Functional Requirements during the development phase of new applications or new amendments.
• Help application teams to automate their existing manual password procedures.
• Coordination of the pre-production/post-production application with necessary monitoring and tooling.
• NOTE: The Primary Responsibilities of this role are not limited to the details above. **
  
  

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
  
  

Talents Needed For Success

• Hands-on Experience in Linux command or admin experience
• Hands-on Shell Scripting, Python, Perl, and Unix Shell Scripts
• Service Now, Jira and similar tools experience is plus
• Monitoring/Big data tools like Splunk is a plus
  
  

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.