Service BDC Representative

Paramus Chevrolet is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership –

VIP Automotive Group

Paramus Chevrolet

BDC Service Representative

Full-Time Opportunity: 5 Day Work Week

Job Description & Duties

Addresses online inquiries from consumers, ensuring the dealership achieves its highest profit potential on Internet sales, adhering to dealership standards.

• Effectively communicates with customers and prospects using their preferred method, whether it's phone or email.
• Possesses comprehensive knowledge of all dealership products and services.
• Guides customers to relevant product information resources, including online sources.
• Assists customers in the selection process.
• Understands the mindset of customers and employs strategies to encourage them to visit the service center for a proper vehicle service/maintaince/repair and to finalize the transaction.
• Regularly checks and promptly responds to emails and inquiries, ensuring timely delivery of messages to other departments and notifying customers of forwarded messages.
• Handles all Internet sales inquiries in a professional manner.
• Coordinates Internet promotions and advertising efforts.
• Serves as a liaison with services utilized by the dealership for site promotion and advertising.
• Maintains an active customer database to foster repeat business.
• Sets personal income goals aligned with dealership productivity standards and devises strategies to achieve them.
• Participates in product and sales training sessions as directed by management.
• Attends meetings as required.
• Demonstrates punctuality, professionalism, and a positive attitude daily, appearing well-groomed and dressed appropriately to conduct business.
• Maintains a professional appearance at all times.
  
  

Qualifications

Manufacturer Training

Product knowledge

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type

Full-time

Salary

$17.00 per hour

Benefits Include

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan
  
  

Schedule

Monday to Friday

Alternating Saturdays

Supplemental Pay Types

Commission Pay

Compensation details: 17-17 Hourly Wage